What Does a Flight Attendant Do? Wage, Certifications, Abilities


What does a flight attendant do? What’s a flight attendant? Non-public and industrial airways rent flight attendants to maintain passengers secure and comfy. They help passengers in securing their seats, educate how one can use the aircraft’s security programs, and serve meals, drink, and different facilities.

What’s a flight attendant?

Flight attendants are accountable for an plane’s cabin and are accountable for the passengers’ security and luxury. They spend extra time with passengers than every other airline worker, they usually attempt to supply essentially the most custom-made service to every passenger through the journey.

Flight attendants can work in both first-class or economic system class, offering extra in depth service to a smaller variety of passengers. Service entails attending to a variety of necessities and requests, and flight attendants are solely given a restricted period of time all through the journey to supply essentially the most custom-made service to every buyer.

What does a flight attendant do?

The captain briefs the flight attendants about an hour earlier than every journey. The climate, potential turbulence, flight period, and different elements that may affect the forthcoming flight are all lined in depth. They’re additionally given details about the plane’s security options and emergency equipment provides. A passenger checklist is checked, and flight attendants are alerted if any particular wants passengers, younger kids, or VIPs might be on board.

Flight attendants assist passengers with the boarding process as soon as they’ve been summoned to board. They help any passengers with particular wants, minors, or VIPs to make sure that they’re correctly cared for when boarding. Tickets and seating placements are checked for correctness in addition to suspected counterfeit or stolen tickets by attendants. Additionally they help passengers with loading carry-on baggage, making certain that it complies with the plane or airline’s dimension and weight laws.

Security demonstrations

In a security demonstration, flight attendants are additionally accountable for informing passengers on particular plane security laws. Passengers are taught how one can discover the closest emergency exit, how one can appropriately fasten their seat belts, what to do if there’s turbulence, how one can make the most of security vests or flotation tools, and how one can use the drop-down oxygen masks. Passengers could be proven a quick movie masking this data whereas the flight attendant retains an eye fixed on them.

what does a flight attendant do

Making ready for flight

Following the protection demonstration, attendants safe the cabin by turning off digital units and cellphones, correctly stowing carry-ons, making certain that seats are in an upright posture, and stowing tray tables. Pre-take-off service refers back to the full course of, from boarding to takeoff.

Flight attendants examine passenger consolation as soon as the jet is safely within the air. Passengers who need headphones or cushions are given them, and meals or drinks are served. Flight attendants should do frequent security checks and hear for odd noises along with serving passengers. Earlier than finishing a last security test, attendants should verify that each one rubbish has been faraway from the cabin and that each one seats are of their correct placements. After the aircraft has landed, attendants assist passengers in securely exiting the aircraft.

Pattern flight attendant job description

“Our enterprise airline is searching for an skilled flight attendant to affix our devoted workers. The flight attendant might be accountable for doing regular security checks, serving to passengers, and making certain that every passenger has a pleasing and pleasurable flight expertise. We’re looking for for somebody who can present glorious customer support, enjoys touring, and may work on a versatile schedule and on brief discover. Along with excellent communication skills, the perfect applicant will be capable to make good judgments in a fast-paced office. Flight attendants should have at the very least three years of expertise earlier than being recruited and can bear on-the-job coaching.”

what does a flight attendant do

Flight attendant job duties and tasks

Flight attendants spend most of their time working within the cabin of the plane. Flight attendants greet passengers and help them with their in-flight expertise. The next job duties and tasks are along with these core features:

  • Pre-flight briefings are attended to assessment flight data, climate, and repair plans.
  • Conducts pre-flight security inspections.
  • Between flights, prepares the plane by making certain that the cabin areas are clear.
  • Ensures that there’s sufficient meals, drinks, and different provides on board.
  • Greets prospects, aids with seat task promptness, and ensures that each one carry-on baggage and private belongings are appropriately saved in overhead or under-seat storage.
  • Gives security and emergency procedures training, in addition to demonstrations of the suitable use of seat belts, oxygen masks, and flotation tools.
  • Delivers and collects cash for in-flight meals and beverage providers.
  • Solutions queries from passengers concerning flight specifics (time, service, plane particulars, climate, delays, and many others.)
  • Responds to any in-flight crises by helping passengers as wanted, together with giving emergency first assist and submitting damage or incident experiences.
  • Assists passengers in exiting the aircraft safely and effectively.
  • Prepares flight experiences for shoppers.
  • Maintains present information and understanding of established aviation security and safety necessities.
  • As wanted, does extra related duties.
  • Take a look at emergency tools.
  • Practice new flight attendants.
  • Put together vacationers for worldwide flights.

Flight attendant common wage

There’s at all times a requirement for expert people as a result of all airways should rent flight attendants. Flight attendants with school levels and years of airline expertise can be capable to command a better hourly wage than these with fewer expertise or {qualifications}.

  • In the USA, the common hourly wage is $25.61.
  • Wage ranges from $7.25 to $42.80 per hour in some instances.

what does a flight attendant do

Common flight attendant wage by state

  • Arizona: $60,981 per 12 months.
  • California: $53,860 per 12 months.
  • Colorado: $48,640 per 12 months.
  • Florida: $58,780 per 12 months.
  • Georgia: $46,860 per 12 months.
  • Illinois: $45,112 per 12 months.
  • Indiana: $63,860 per 12 months.
  • Massachusetts: $57,560 per 12 months.
  • Michigan: $55,400 per 12 months.
  • Minnesota: $50,870 per 12 months.
  • North Carolina: $60,950 per 12 months.
  • Nevada: $58,760 per 12 months.
  • New York: $46,570 per 12 months.
  • Ohio: $58,230 per 12 months.
  • Oregon: $70,850 per 12 months.
  • Pennsylvania: $62,031 per 12 months.
  • Puerto Rico: $18,270 per 12 months.
  • Texas: $66,120 per 12 months.
  • Utah: $47,320 per 12 months.
  • Virginia: $45,220 per 12 months.
  • Washington: $65,030 per 12 months.

Flight attendant necessities

You have to be at the very least 18 years previous, have a sound passport, have 20/40 eyesight, and cross a drug check and background test to be employed as a flight attendant. You can too be required to cross a medical examination and fulfill the peak standards of the airline. Flight attendants ought to current themselves professionally and supply good customer support.


Flight attendants should have a highschool diploma and, ideally, a bachelor’s or affiliate’s diploma. Moderately than attending school, some folks take part in flight attendant coaching. You’ll be able to must take international language classes in case you want to work on abroad planes.

what does a flight attendant do


To develop customer support skills, most flight attendants require a 12 months or two of job expertise. As soon as employed as a flight attendant, they need to full three to 6 weeks of airline-provided coaching, with some instances lasting as much as six months. Flight attendants research security and emergency procedures, first assist, flight guidelines, and job duties all through this coaching time. They observe flying as properly.

To be certified by the Federal Aviation Administration, all flight attendants should end this primary coaching (FAA). Relying on the airline, they are often required to finish additional work coaching. Working information of all security tools is offered within the employer’s preliminary coaching program.

what does a flight attendant do


Flight attendants should have one of many following certifications:

FAA Certificates of Demonstrated Proficiency

This can be a required credential that flight attendants receive after ending their on-the-job coaching and passing a check. Every sort of plane that flight attendants function on requires coaching and certification. They need to additionally proceed to get coaching annually so as to preserve their certification.

Flight Attendant Certificates Programs

The Inflight Institute, for instance, gives certification packages primarily based on the type of airline: constitution, regional, nationwide, or worldwide. Earlier than being recruited, their associate airways want flight attendants to finish these on-line programs, which embrace matters resembling aviation vocabulary, security procedures, and passenger dealing with.

Professional tip: Use Glassdoor, Certainly, or different job search websites to seek out accessible flight attendant positions.

Abilities required

Flight attendants are usually people-oriented and have glorious customer support skills. Additionally they get pleasure from touring and visiting new areas, and they’re prepared to work lengthy or odd hours.

what does a flight attendant do

The next are a number of the expertise that flight attendants require to achieve success:

  • Element-oriented: Flight attendants should pay shut consideration to passengers for any points or suspicious actions. They need to even be thorough whereas inspecting tools and people for security.
  • Communication: When offering security demonstrations and fascinating with passengers and crew, flight attendants ought to be capable to talk clearly and convincingly. They need to be well mannered and have sturdy listening skills as properly.
  • Customer support: Customer support is a crucial facet of a flight attendant’s work. When delivering providers, they need to be well mannered and affected person so as to assure that passengers have a pleasing and pleasurable flight.
  • Stamina: Flight attendants often work lengthy shifts, cope with troublesome passengers, and transport heavy objects like baggage and repair carts. They’re additionally often on their ft.
  • Effectivity: To make sure an on-time departure, flight attendants should execute pre-flight actions swiftly and successfully. They need to additionally present in-flight providers within the interval allotted for them to be within the air.

Flight attendants should take command within the occasion of an emergency and make speedy selections to escort passengers to security.

Work setting

Half-time or full-time flight attendants can be found. They could work for a industrial airline, a company airline, a regional airline, or a global airline. As a result of airways function 24 hours a day, 7 days per week, year-round, on holidays and weekends, they work uncommon hours and schedules. Most airways restrict flight attendants to 12 hours of labor every day, though international flights can necessitate longer shifts. Flight attendants should take at the very least 9 hours off between shifts, in response to the FAA. They often keep in motels in between flights and could be gone for days at a time.

what does a flight attendant do

Flight attendants work a part of the day within the air and half of the day on the bottom, making ready for or ready for the following flight. When flying, they collaborate with different members of the flight crew within the aircraft’s cabin. The job of a flight attendant could be nerve-racking at occasions since they need to cope with disagreeable or nervous prospects, reply to crises and air turbulence, and stand for prolonged intervals of time.

Earlier than flight attendants can choose their schedule and placement, they need to usually earn years of expertise and seniority. Many flight attendants favor to reside close to their base airport in order that they will get to work rapidly, particularly if they’re known as in unexpectedly.

what does a flight attendant do

How you can develop into a flight attendant

To work as a flight attendant, it’s essential to bear coaching and certification to point out that you’re able to taking care of the protection and luxury of passengers. The processes to turning into a flight attendant are fairly easy and contain the next:

Get a highschool diploma.

Get hold of a diploma from a highschool. A highschool diploma is the minimal academic qualification for flight attendants.

Earn a school diploma.

Get hold of a school diploma. Whereas most airways will recruit flight attendants with out a diploma, a bachelor’s diploma in a topic like public relations could make you extra interesting to employers.

Construct customer support expertise.

Enhance your customer support skills. Work in a lodge or service place for a 12 months or two to hone your customer support skills. When searching for flight attendant employment, this expertise will seem glorious in your resume/CV. You would possibly work at a restaurant, a lodge, or every other place that calls for you to work together with folks.

Apply for a job.

You’ll be able to apply for flight attendant employment with quite a few airways if you’re over the age of 18 and have good well being and imaginative and prescient.

Get coaching.

If you’re employed by an airline, you’ll spend a number of weeks or months making ready for FAA certification. Security, first assist, coping with troublesome flight or passenger circumstances, evacuation, placing out fires, survival expertise, self-defense, and private well being are among the many matters lined in coaching.

what does a flight attendant do

Get hold of certification.

To develop into certified and legally permitted to function as a flight attendant, it’s essential to cross the FAA examination after finishing preliminary coaching.

Full reserve standing.

Reserve standing is assigned to new flight attendants. You have to be accessible to fill in for different flight attendants or additional flights throughout this era. This reserve interval is often one-year lengthy.

Advance in your profession.

As a flight attendant, you’ll probably have the authority to choose your base, routes, and schedule after gaining years of expertise. You can too be requested to advise, recruit, educate, or handle different flight attendants, in addition to help with tasks like scheduling.

what does a flight attendant do

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