NEW DELHI: Proper from non-refund of charges to creating admission opposite to advantage, from refusal of admission in accordance with the declared admission coverage to withholding of authentic levels/diplomas/certificates by establishments, the College Grants Fee ,UGC) will now monitor and tackle all grievances of scholars and instructing/non-teaching employees by means of a centralized portal known as ‘e-Samadhan’, which might be made operational subsequent week.
The Fee has additionally set a time-bound redressal course of, which incorporates resolving students-related points inside 10 days and prevents unfair practices in increased schooling establishments (HEIs).

Based on UGC, with the admission season on and as many college students have already secured seats in universities/faculties out of the ambit of the CUET-UG and a few of whom might withdraw as soon as the engineering, medical and CUET-based admissions get underway, this service can be of speedy profit to them. UGC has lately issued a round stating that if a scholar withdraws from a selected course/school/college by October 31, 2022, s/he ought to get full refund of the payment and in addition the establishment would return the unique certificates submitted on the time of admission.
Stating that UGC has numerous stakeholders comprising 1,043 universities, 42,343 faculties, 3.85 crore college students and 15.03 lakh lecturers, its chairperson M Jagadesh Kumar mentioned that the Fee has a higher position to play in resolving challenges and points confronted by varied stakeholders, notably college students and school.
Talking in regards to the new centralized portal, Kumar mentioned: “UGC supplied varied mechanisms. Due to non-availability of a single-window system, the stakeholders had been lodging a number of complaints/grievances at varied locations. Owing to that the redressal mechanism was working at a gradual tempo, which was additionally inflicting additional issues to the stakeholders.”

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